Galls Reviews

Ordered some items a week ago and according to tracking they are only a state away from its original location. They ship from Kentucky and are now in Ohio. At this rate I must just get this package here in NJ by the end of the month.

I would like to start with the fact that even if you get the smallest item from this company the shipping is astronomical. In a current world where most things are shipped fast and free, a never evolving company like Galls is reminding us what getting stuff shipped back in the early 2000s was like. Super pricey and super slow are your only two options they offer. Let's go over how long it takes to even get to your carrier. In a warehouse of 2 people (or so it seems) your order and everyone else's is very slowly packaged and sent out the door. If you call to figure out why it's been two plus weeks since you ordered the item and the status is still "In Process", you will get a verbal apology at best. So, if you are ordering from them be warned and be prepared. Just look on the brightside, you will get your item(s)... eventually.

TERRIBLE shipping no matter what it is or what shipping options are selected. I'm talking weeks for in stock...

Last August I ordered a pair of 5.11 boots from Galls. They soon sent me an email saying that the order was delayed. Then they proceeded to keep sending me thse delay emails about every 2-3 weeks. Finally I got exasperated and wrote to customer service. No reply. I wrote again. No reply. Again. No reply.

Eventually, some months later, I got a reply that said, "Sorry, we kinda dropped the ball. You can have 20% off on another order." And the boot order was still delayed.

No way was I going to order anything else from them. So I just waited. Now today, about 5 months later, they've cancelled the order.

Never ever buy anything from Galls. This is a very bad company.

Can't believe the excellent craftsmanship, a beautiful leather piece. Never purchased anything from Galls, and now a lifetime costomer

17 days since I placed an order for a pair of boots still don't have an estimate on delivery!

On principle I'll probably send the product
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This is what law enforcement and the military is probably used to

Ordered XL shirts and was shipped size large, my order had already been postponed because they said they were out of chevrons. I called and they looked at the order, lady said "Well I don't understand why they sent large the order says XL." I asked when the would send me the correct size and she said the order would be reprocessed once they received the shirts back. Even though they messed up, I still have to wait. The original order was placed last week of October and didn't receive it until December 1. So who knows when I will receive the correct items. The department buys our uniforms but if it was up to me, I would buy somewhere else.

I have been dealing with this company for over 15 years and always had great people taking my orders until last week. I called and placed a order with Peter a real gentleman after placing my order i received a e mail with the invoice and found the price was higher than on their web site, I called back and got very rude young lady that told me if i wanted her to change the price I needed to give her a code I tried to ask her to open the site ansd put the item number in and she would see the problem, She if you don't have code that what YOU ARE GOING TO PAY., I sk to speak to her supervisor, She put me on hold for 10 minutes than a different lady answered I ask if she was a supervisor and she said but can i try to help you, She outstanding apologize for the way I was treated and corrected the invoice she said we will issue you a credit and someone will call you about the previous call. Four days later the full amount was taken off my credit card and my order was canceled. No phone call ever came. One bad apple can cause a business to lose a customer

Order my boots on November 28th and still havent received them. Was first told that they would ship in 24 hours, but it took them a whole 3 days to ship. Then I was told that they would be here December 8th, went to track them this morning & now i am being told December 13th. The place they are shipping from is 40 minutes away, so why it will take another 5 days for the shoes to reach me is beyond me. Listen to myself as well as others and save your money. You are better off buying them in store, at least you will have them in your hands once you pay. This place is horrible and i will never buy from their site again.

My husband ordered a bag back in October. When it arrived, it didn't match the pictures nor the product description. He contacted Galls customer service and after more than 8 weeks of run around and no return calls at all even though they promised multiple times, I've finally received a refund. However, that refund is $12 short of my purchase price. We have decided that fighting for that $12 is not worth the aggravation.
Buyer beware!

The reviews are accurate. I wish I saw this website before placing my order. Ordered pants on the 22nd, and they still haven't left "Pitney Bowes" in Kentucky. Unbelievable. Expected 12/8. Two weeks for a pair of pants? Are these being manufactured after the order is placed?

I tried to order on the black Friday sale, it would not go through and when I called customer service they claimed their site kept none of the information and acted like they could care less.